Academic Advisors/First Enrollment Academic Advisors
About the position Responsibilities • Manage an active caseload of advisees primarily in structured programs, participating in proactive outreach and advisement throughout advisees' time at the university. • Develop and maintain mastery of the university's academic program requirements, policies, and procedures. • Work closely with students within associate and/or bachelor's degree programs to identify options that support a student's academic, professional, and intellectual goals whenever possible. • Develop an understanding of and guide students through identifying university-level prior learning that may be eligible for academic credit, following established university procedures. • On a limited basis, teach sections of the university's course on Educational Planning to assigned advisees/mentees where applicable by program. • Promote and engage in the application of advising best practices, including data-driven improvements. • Collaborate and share expertise with various university offices to advance holistic student support and retention initiatives. • Participate in regularly scheduled meetings for department updates, team building, professional development, governance, and university strategic goals and initiatives. • Provide first enrollment course advisement for new matriculated undergraduate students. • Advise non-matriculated students. • Assess incoming goals of students, competing priorities, and support needs. • Conduct unofficial transcript reviews for prospective students. • Support students in the enrollment process. Requirements • Master's Degree from a regionally accredited US university or comparable non-US university. • A minimum of 2 years of professional experience in the higher educational setting with a role specific to academic advisement or student development. • Excellent and effective communication and organizational skills. • Experience with computer databases and web-based communications platforms such as Banner, CRM, or other data management and tracking tools. • Ability to work within a collaborative academic environment with faculty and staff from multiple departments. • Desire and skills to engage with undergraduate learners in online settings, including both synchronous and asynchronous communication modes. Nice-to-haves • Knowledge of adult learning, learning technologies and/or online pedagogies. • Experience working in an online environment. • Previous college teaching experience. • Experience in best-practice and/or innovative advising initiatives. • Prior knowledge of and experience working with bilingual and emergent bilingual learners, particularly in online settings. • Prior experience working effectively with faculty, staff, and students from diverse linguistic, cultural, and socioeconomic backgrounds. Benefits • NYS health insurance • Free dental and vision • Competitive retirement options • Generous vacation, sick and holiday accruals • Strong emphasis on work-life balance • Professional-development activities for professionals and support staff