**Associate Customer Success Director - Philippine-based at blithequark**

Are you a seasoned professional with a passion for delivering exceptional customer experiences and driving business growth? Do you thrive in a dynamic environment where no two days are the same? Look no further! blithequark is seeking an Associate Customer Success Director to join our team in the Philippines. As a key member of our customer success team, you will play a vital role in strengthening client relationships, improving customer satisfaction, and driving profitability. **About blithequark** blithequark is a leading provider of innovative solutions and services that empower businesses to achieve their full potential. With a strong presence in the Philippines and a growing global footprint, we are committed to delivering exceptional customer experiences and driving business growth through our cutting-edge solutions and services. Our team is passionate about making a difference in the lives of our customers, and we are looking for like-minded professionals to join us on this exciting journey. **Job Summary** As an Associate Customer Success Director at blithequark, you will be responsible for supporting client managers, strengthening client relationships, and facilitating smooth service delivery through escalation resolution. You will play a key role in improving customer satisfaction, profitability, and streamlining the client's PES screening process. This is an exciting opportunity to join a dynamic team and make a meaningful impact on our customers' success. **Key Responsibilities** * Engage primarily on Client Management deliverables upon account onboarding, ensuring seamless onboarding and setup of new clients * Build and maintain strong relationships with clients, understanding their needs and preferences to deliver tailored solutions and services * Serve as a second-level point of contact for escalation, providing timely and effective resolution to client issues and concerns * Conduct process audits to ensure compliance with blithequark's standards and best practices, providing recommendations for improvement * Co-facilitate monthly and quarterly meetings with clients, ensuring alignment and progress towards shared goals * Manage client forecasts and co-facilitate meetings to ensure accurate forecasting and planning **Requirements** * Bachelor's degree in Business Administration, Marketing, or a related field * Minimum 3 years of experience in customer success, account management, or a related field * Proven track record of building and maintaining strong client relationships * Excellent communication and interpersonal skills, with the ability to effectively communicate with clients, stakeholders, and team members * Strong analytical and problem-solving skills, with the ability to analyze complex issues and develop effective solutions * Experience with process audits and compliance, with a strong understanding of industry best practices * Proficiency in Microsoft Office, with experience in CRM systems and other customer success tools **Benefits** * Global Leader: Join a global organization with a strong presence in the Philippines and a growing global footprint * Work-Life Harmony: Enjoy a dynamic work environment that supports work-life balance and flexibility * Dynamic Environment: Work with a talented team of professionals who are passionate about delivering exceptional customer experiences and driving business growth **Career Growth Opportunities** At blithequark, we believe in investing in our people and providing opportunities for growth and development. As an Associate Customer Success Director, you will have access to: * Regular training and development programs to enhance your skills and knowledge * Opportunities for career advancement and professional growth * A dynamic and supportive work environment that encourages collaboration and innovation * A comprehensive compensation and benefits package that rewards your hard work and dedication **Work Environment and Company Culture** blithequark is a dynamic and inclusive organization that values diversity, equity, and inclusion. We are committed to creating a work environment that is supportive, collaborative, and empowering. Our team is passionate about delivering exceptional customer experiences and driving business growth, and we are looking for like-minded professionals to join us on this exciting journey. **Compensation and Perks** We offer a competitive compensation package that includes: * A comprehensive salary and benefits package * Opportunities for bonuses and incentives * A dynamic and supportive work environment that encourages collaboration and innovation * A range of perks and benefits, including health insurance, retirement plans, and paid time off **How to Apply** If you are a motivated and results-driven professional with a passion for delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your experience, skills, and qualifications. We look forward to hearing from you! **Note:** Only shortlisted candidates will be contacted for an interview.