Conference & Event Services Customer Service Specialist - Student Specialist

Job Title Conference & Event Services Customer Service Specialist - Student Specialist Department Conference Services Management JM Worker Type Student (Fixed Term) Pay Information For hourly student pay rates, please visit the Student Job Classification page on the Office of Human Resources website. For salaried student positions, contact the department for pay information. Duration of Appointment May 17th, 2025 - August 10th 2025 Maximum Scheduled Weekly Hours 25 Job Description Summary Provide excellent customer service to guests assembled with us for conferences and workshops. Duties similar to those of a hotel front desk attendant. Welcome guests, Check in and Check out guests in summer housing, provide customer service support as needed. Job Description Essential Duties Maintain a polished appearance and professional demeanor. Be punctual for scheduled shifts. Once scheduled, you are responsible for either working the shift or finding an approved substitute. Communicate changes in your availability and requested days off, following deadlines. Thoroughly and concisely communicate information to guests and other staff members. Limit distractions when working, including visitors to your work area and phone/computer distractions. Provide excellent customer service to guests assembled with us for conferences and workshops. Provide information to guests surrounding their conference arrangements, Miami University and Oxford, Ohio. Follow established procedures to check guests in and out of their residence hall rooms, ensuring that security and safety measures are performed when distributing and collecting guest room keys. Properly record information on housing roster and key reports Communicate information through the log book from one shift to the next. Communicate information with the Conference Service Staff and Residence Hall Housekeeping Staff. Required Knowledge, Skills, and Abilities Have the willingness to help out when unexpected needs arise. Prior customer service or conference experience is preferred. Additional Position Information (if applicable) Required Application Documents Resume References Posting Contact Information Alicia Rizzo [email protected] Additional Information A criminal background check may be required. All campuses are smoke- and tobacco-free campuses. This organization participates in E-Verify. Reasonable Accommodations Requests for reasonable accommodations for disabilities related to employment should be directed to [email protected] or 513-529-3560. Questions and follow-ups regarding requests should also be directed here. Miami University Values Statement Miami University is a scholarly community whose members believe that a liberal education is grounded in qualities of character as well as of intellect. We respect the dignity of other persons, the rights and property of others, and the right of others to hold and express disparate beliefs. We believe in honesty, integrity, and the importance of moral conduct. We defend the freedom of inquiry that is the heart of learning and combine that freedom with the exercise of judgment and the acceptance of personal responsibility. For more information on Miami University’s mission and core values, please visit the Mission and Core Values webpage. Equal Opportunity/Affirmative Action Statement Miami University, an Equal Opportunity/Affirmative Action employer, encourages applications from protected veterans and individuals with disabilities. Miami University prohibits harassment, discrimination and retaliation on the basis of age (40 years or older), color, disability, gender identity or expression, genetic information, military status, national origin (ancestry), pregnancy, race, religion, sex/gender, status as a parent or foster parent, sexual orientation, or protected veteran status in its application and admission processes, educational programs and activities, facilities, programs or employment practices. Requests for reasonable accommodations for disabilities related to employment should be directed to [email protected] or 513-529-3560. Clery Act As part of the University’s commitment to maintaining a healthy and safe living, learning, and working environment, we encourage you to read Miami University’s Annual Security & Fire Safety Report at: http://www.MiamiOH.edu/campus-safety/annual-report/index.html, which contains information about campus safety, crime statistics, and our drug and alcohol abuse and prevention program designed to prevent the unlawful possession, use, and distribution of drugs and alcohol on campus and at university events and activities. This report also contains information on programs and policies designed to prevent and address sexual violence, domestic violence, dating violence, and stalking. Each year, email notification of this website is made to all faculty, staff, and enrolled students. Written notification is also provided to prospective students and employees. Hard copies of the Annual Security & Fire Safety Report may be obtained from the Miami University Police Department at 513-529-2223. Labor Law Posters for Applicants Please visit our Labor Law Posters webpage to access all relevant and applicable labor law information. Miami University is a major public university with a small college feel. Creating environments for learning excellence and providing career opportunities in Oxford, Hamilton, Middletown, West Chester and Luxembourg, our faculty, staff, and student employees are the fuel that drives Miami! We rank first nationally among public universities for best teaching by U.S. News & World Report. Our opportunities for growth and advancement are not limited to students in the classroom. Our faculty, staff, and student employees are highly valued for their contribution toward the Miami experience. Miami’s main campus is located in Oxford, Ohio, 35 miles north of Cincinnati. A true college town, Oxford features a wide variety of shops and restaurants within walking distance of the main campus. Our regional campuses are located in Hamilton, Middletown, and the Voice of America Learning Center in West Chester, Ohio. For faculty and staff, Miami offers a great work environment and competitive benefits. We invite you to experience Miami and see how you can support the University’s Mission.