**Customer Enablement Lead – Scaling Customer Delight Across Diverse SMB Customer Base**

At blithequark, we're on a mission to revolutionize the way businesses interact with their customers. As a Customer Enablement Lead, you'll play a pivotal role in shaping and growing our Customer Enablement function, focusing on strategically scaling our impact across our diverse SMB customer base through targeted human interaction and scalable self-service resources. If you're a customer advocate with a passion for driving business growth, we want to hear from you. **About blithequark** blithequark is a leading provider of innovative solutions for businesses looking to delight their customers. Our team is dedicated to creating a culture of customer-centricity, where every interaction is an opportunity to build lasting relationships and drive business success. As a Customer Enablement Lead, you'll be part of a dynamic team that's passionate about making a difference in the lives of our customers. **Key Responsibilities** As a Customer Enablement Lead, you'll be responsible for: * Establishing and shaping our Customer Enablement function, with a focus on strategically scaling our impact across our diverse SMB customer base * Developing and implementing targeted human interaction and scalable self-service resources to drive customer delight and business growth * Collaborating with cross-functional teams to identify customer pain points and develop solutions that meet their needs * Leading onboarding sessions and tailoring experiences for different customer needs * Analyzing metrics to guide program development and measure effectiveness * Identifying opportunities for process improvement and implementing changes to drive efficiency and effectiveness **Essential Qualifications** To be successful in this role, you'll need: * 5+ years of experience in customer-facing roles, with a focus on customer advocacy and enablement * Proven track record of driving business growth through customer-centric initiatives * Strong understanding of customer needs and pain points, with the ability to develop targeted solutions * Excellent communication and interpersonal skills, with the ability to lead onboarding sessions and collaborate with cross-functional teams * Data-driven and analytical, with the ability to analyze metrics and guide program development * Strong problem-solving skills, with the ability to identify opportunities for process improvement and implement changes **Preferred Qualifications** While not required, the following qualifications would be a plus: * Experience working with SMB customers, with a focus on developing targeted solutions to meet their needs * Knowledge of customer relationship management (CRM) software and other customer-facing tools * Experience with program development and implementation, with a focus on driving business growth and customer delight * Strong understanding of customer journey mapping and experience design principles **Skills and Competencies** To succeed in this role, you'll need to possess the following skills and competencies: * Strong customer advocacy skills, with the ability to always put the customer first * Curiosity and adaptability, with the ability to navigate ambiguity and shape processes where they don't yet exist * Strategic thinking and driving skills, with the ability to understand the bigger picture and operate in a short-term space * Exceptional communication and interpersonal skills, with the ability to lead onboarding sessions and collaborate with cross-functional teams * Results-oriented, with a focus on driving business growth and customer delight * Data-driven and analytical, with the ability to analyze metrics and guide program development **Career Growth Opportunities and Learning Benefits** At blithequark, we're committed to helping our employees grow and develop their careers. As a Customer Enablement Lead, you'll have access to: * Regular training and development opportunities, with a focus on customer-centricity and business growth * Mentorship and coaching from experienced leaders in the industry * Opportunities to work on high-impact projects and initiatives that drive business growth and customer delight * A dynamic and supportive team environment, with a focus on collaboration and innovation **Work Environment and Company Culture** blithequark is a fast-paced and dynamic work environment, with a focus on innovation and customer-centricity. Our team is passionate about making a difference in the lives of our customers, and we're committed to creating a culture that's inclusive, supportive, and fun. As a Customer Enablement Lead, you'll be part of a team that's dedicated to driving business growth and customer delight, while also making a positive impact on the world. **Compensation, Perks, and Benefits** We offer a competitive salary range of $123,000-$144,000, as well as a comprehensive benefits package that includes: * Healthcare coverage * Wellness resources * Paid time off and holidays * Opportunities for professional development and growth **Conclusion** If you're a customer advocate with a passion for driving business growth, we want to hear from you. As a Customer Enablement Lead at blithequark, you'll have the opportunity to shape and grow our Customer Enablement function, with a focus on strategically scaling our impact across our diverse SMB customer base. Join our team today and be part of a dynamic and supportive environment that's committed to making a difference in the lives of our customers.