Customer Service Support (Remote)

Luxoft Technologies partners with fast-growing companies to deliver operational excellence through a modern outsourcing platform. As a Customer Service Agent , you'll be part of a high-performing remote team, providing support on behalf of our clients—beginning with one and potentially expanding into industries such as logistics, healthcare, software, and more. . . Key Responsibilities:. Manage customer support tasks, with a primary focus on outbound phone calls (e.g., verifying insurance benefits). Respond to inquiries via email and messaging platforms , based on client needs. Participate in paid training to ensure a smooth onboarding experience. Work under the guidance of a supervisor or coach , following structured schedules (typically in U.S. Eastern or Pacific time zones). Monitor performance using both quantitative metrics (e.g., handle time) and qualitative standards (e.g., clarity and professionalism) . . Qualifications:. Previous experience in customer service roles. Must be a U.S. resident. Strong, clear, and personable telephone communication skills. Availability to work during U.S. business hours. Benefits:. Paid Time Off (PTO). Healthcare coverage. Opportunities for performance-based advancement. This is a great opportunity for individuals seeking a remote role with growth potential in a fast-paced, mission-driven company. Experience: Required Languages: Hindi – Advanced. Spanish – Advanced Employment: Part-time Schedule: Monday - Friday Salary: $30 – $35 hourly Benefits: Base on how Fast You Learn and How Devoted You Are Starting time: Immediate start! About Lusoft DCX: We are raising the next generation to become responsible citizens, emotionally strong, healthy, and able to pursue life in fulfilling ways. We seek to encourage personal..