**Customer Support Representative - Join the Crew at blithequark**

Are you ready to set sail on an exciting adventure with a company that's breaking the mold in the ecommerce industry? Do you have a passion for delivering exceptional customer experiences and a knack for navigating complex technical issues? Look no further! blithequark is seeking a talented Customer Support Representative to join our crew and help us chart a course for success. **About blithequark** blithequark is a remote-first company that's revolutionizing the way small businesses access shipping discounts. Our simple shipping software levels the playing field, giving entrepreneurs the tools they need to succeed in a competitive market. We're a team of innovators, thinkers, and doers who are passionate about creating a better world for our customers. And we're looking for like-minded individuals to join our crew! **Our Culture** At blithequark, we believe that a happy and healthy crew is the key to success. That's why we've created a culture that's fun, inclusive, and supportive. We value creativity, empathy, and humor, and we're committed to making our company a safe and welcoming environment for everyone. Whether you're a seasoned pro or just starting out, we're excited to have you join our crew! **Responsibilities** As a Customer Support Representative at blithequark, you'll be responsible for: * Providing exceptional customer support via live chat, email, and phone * Resolving complex technical issues and navigating our shipping software * Collaborating with our crew to develop and implement solutions to customer problems * Staying up-to-date on industry trends and best practices in customer support * Participating in ongoing training and development to improve your skills and knowledge * Working collaboratively with our team to achieve our goals and objectives **Requirements/Minimum Qualifications** * Friendly and patient attitude * Fast and accurate typing skills * Tech-savvy and comfortable with complex technical issues * Ability to quickly multi-task and prioritize tasks * Detail-oriented and organized * Epic texting abilities (iOS or Android) **Bonus Points For/Preferred Qualifications** * Ability to speak like a pirate (optional but highly encouraged!) * Ecommerce or small business experience * Fluency in Spanish (or other languages) **Compensation and Benefits** * Competitive hourly rate of $27.88 plus potential for overtime * 144 hours of accrued vacation time to start * 12 paid holidays per year * 80 hours of paid sick time annually * 100% covered medical insurance for you and your dependents * 100% covered dental and vision insurance for you and your dependents * 401(K) matching program with a 100% match for contributions of 1-3% of your annual salary * Parental leave policy with 12 weeks of paid time off for the birth, adoption, or foster placement of a child * Home office reimbursement of up to $1,500 to purchase an ergonomic desk and chair * Virtual tacos for ARRrrrsome rewards (our employee recognition program) **Our Values** At blithequark, we're committed to creating a culture that's fair, nice, and real. We believe in: * Being fair and accessible to everyone * Being nice and empathetic in all our interactions * Being real and reliable in our words and actions **How We Do This** We're committed to creating a safe and supportive environment for everyone. Here are some ways we're working to achieve this: * We pay well and offer world-class health benefits to help our crew members focus on being balanced pirates * We value experience of all kinds and don't shy away from hiring individuals with non-traditional backgrounds * We engage in regular feedback and conversations to build a better world for our customers and crew members * We acknowledge the identities and experiences of everyone and strive to create a culture that's inclusive and welcoming **Equal Employment Opportunity** blithequark is committed to providing equal employment opportunity and equal pay to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. **Background Check** Before candidates officially set sail with blithequark, we conduct a post-offer, pre-employment background check. But don't worry, we're all about second chances! We proudly consider qualified applicants with prior arrest or conviction records and look at the whole person, not just their past, in line with local, state, and federal laws. **How to Apply** If you're ready to join our crew and start an exciting new adventure, apply now! We can't wait to meet you and explore the possibility of you joining our team.