**Experienced Bilingual Customer Resolution Specialist (100% Remote) in France - Join the American Express Global Business Travel Team**

Are you a highly motivated and detail-oriented individual with a passion for delivering exceptional customer experiences? Do you possess fluency in both French and English, and extensive experience in Amadeus GDS? If so, we invite you to join our dynamic team at blithequark as a Bilingual Customer Resolution Specialist (100% Remote) in France. At blithequark, we're committed to making a positive impact on our industry through innovative solutions and a customer-centric approach. As a Bilingual Customer Resolution Specialist, you'll play a vital role in investigating Egencia Service Failures and providing high-quality responses and resolutions to our valued customers. If you're ready to take your career to the next level and join a team that values diversity, equity, and inclusion, we encourage you to apply. **About blithequark** blithequark is a leading provider of global business travel solutions, dedicated to helping our clients achieve their goals through innovative technology and exceptional customer service. Our team is comprised of passionate professionals who share a common goal: to make a positive impact on our industry and the world around us. We're proud to offer a collaborative and inclusive culture that values diversity, equity, and inclusion, and we're committed to providing our employees with the tools and resources they need to succeed. **Why Join Us** At blithequark, we offer a unique and rewarding work environment that's tailored to meet the needs of our employees. Some of the benefits you can expect include: * **Flexible work arrangements**: Work from the comfort of your own home and enjoy a better work-life balance. * **Comprehensive benefits program**: Enjoy a range of benefits, including health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and more. * **Travel perks**: Get exclusive deals on flights, hotels, cruises, and car rentals from major travel providers. * **Professional development opportunities**: Develop the skills you want when the time is right for you, with global tuition assistance, access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first. * **Diversity, Equity, and Inclusion**: Join a team that champions diversity, equity, and inclusion in every aspect of our business. Connect with colleagues through our global Inclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action. * **Wellbeing resources**: Enjoy access to wellbeing resources to support mental and emotional health for you and your immediate family. **Position Overview** As a Bilingual Customer Resolution Specialist, you'll be responsible for investigating Egencia Service Failures and providing high-quality responses and resolutions to our valued customers. Some of your key responsibilities will include: * **Investigating incidents**: Conduct in-depth analysis to understand the root cause of Egencia Service Failures. * **Communicating incident resolutions**: Ensure quality, clarity, and timely communication of incident resolutions to clients. * **Reducing loss**: Investigate all possibilities to reduce any loss to Egencia. * **Categorizing incidents**: Categorize incidents appropriately to ensure clarity in business reporting. * **Ensuring quality and accuracy**: Maintain high standards of quality and accuracy in all communication with clients. * **Supporting team leader**: Support the team leader in any training or coaching needs with new joiners or less experienced staff. **What We're Looking For** To be successful in this role, you'll need to possess: * **Fluency in both French and English**: Written and spoken fluency in both languages is essential. * **Extensive experience in Amadeus GDS**: A minimum of 2 years of experience in Amadeus GDS is required. * **Travel industry experience**: A minimum of 2 years of experience in the travel industry, preferably in investigation and resolution, is required. * **Knowledge of Salesforce**: Knowledge of Salesforce will be a plus. * **Attention to detail**: A high level of attention to detail is essential for this role. * **Creative problem-solving skills**: The ability to think creatively to resolve issues is essential. * **Empathy and communication skills**: Excellent communication and empathy skills are required to understand an issue from several viewpoints. **Location** This role is based in France and is 100% remote. You'll have the flexibility to work from the comfort of your own home and enjoy a better work-life balance. **How to Apply** If you're passionate about delivering exceptional customer experiences and possess the skills and qualifications we're looking for, we encourage you to apply. Please click on the link below to learn more and submit your application. We're an equal opportunities employer and welcome applications from diverse candidates. If you have any questions or require reasonable accommodation during the hiring process, please don't hesitate to contact us. Thank you for considering this opportunity to join our team at blithequark. We look forward to hearing from you!