**Experienced Bilingual Customer Service Representative – Ground Services at blithequark**

Join blithequark, a leading logistics and transportation company, as we seek a highly motivated and customer-focused individual to join our team as a Bilingual Customer Service Representative – Ground Services. As a key member of our customer support team, you will play a vital role in providing exceptional service to our clients, ensuring their needs are met, and resolving any issues that may arise. **About blithequark** blithequark is a global leader in the logistics and transportation industry, providing a wide range of services to individuals, businesses, and governments worldwide. With a strong commitment to customer satisfaction, we strive to deliver exceptional service and support to our clients, ensuring their needs are met and exceeded. **Job Summary** We are seeking a highly skilled and customer-focused individual to join our team as a Bilingual Customer Service Representative – Ground Services. As a key member of our customer support team, you will be responsible for addressing all inbound client requests, providing information on customs clearance, duties, and financial expenses, and handling credit card payments from clients. You will also be required to work closely with our FedEx Express customer care team and FedEx Income Services to resolve any issues related to charged back customs clearance charges. **Key Responsibilities** * Noting CALLS FROM CANADA/US: Answering incoming calls from Canadian and U.S. clients regarding their FTNC-FXG freedom receipt and directing them to the suitable FTNC division or FedEx OPCO for resolution. * Investigating questions regarding FTNC clearances for FXG shipments into Canada and providing clients with a resolution. * PROCESSING Mastercard Installments: Processing Mastercard payments from clients, ensuring that the payment is approved and not declined. * Logging payment accurately against the receipt in the FTNC accounting system. * Liaising with clients directly in the event of payment processing issues, such as incorrect credit card number, expired date, or declined payment. * Examining and answering clients on any issues related to credit payment received and liaising with the FTN Record Receivable Office to resolve issues. * Assisting the billing division in preparing credit notes for FTNC solicitations in question resolution. **Internal Customer Service** * Upholding FedEx Express Customer Support Agents on questions related to FXG shipments in customs clearance delay or FTNC freedom receipt that the client has received in mail. * Sorting and relating Low Value Shipment (LVS) Archive for the purpose of mailing. * Answering questions from other OPCOs. * Preparing FTNC solicitations to ship to clients, as required. * Performing other duties as allocated by the Manager. **Requirements** * Bachelor's Degree in any field. * Excellent communication skills in both written and verbal French and English. * Strong customer service skills, with the ability to connect with a large number of clients and representatives. * Working knowledge of MS Office, Outlook, IBM AS 400 Centralized computer application framework, and office equipment (fax machine/scanners/printers/scanners). **What We Offer** * Competitive hourly rate of $25/hour. * Full-time employment with a regular 8-hour work schedule. * Opportunities for career growth and professional development. * Collaborative and dynamic work environment. * Comprehensive benefits package, including health insurance, retirement plan, and paid time off. **How to Apply** If you are a motivated and customer-focused individual with excellent communication skills, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and cover letter, to [insert contact information]. We look forward to hearing from you! **Equal Employment Opportunity** blithequark is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive, respectful, and free from discrimination.