Experienced Customer Operations Specialist – Delivering Exceptional Customer Experiences in Electric Car Leasing at blithequark

Introduction to blithequark At blithequark, we are driven by a mission to make the transition to zero-carbon driving seamless for individuals and businesses. As a leader in the electric car leasing industry, we are committed to providing our customers with delightful, memorable experiences. Our goal is to create a greener, fairer future, and we are looking for talented individuals to join our team and help us achieve this vision. About the Role We are seeking an experienced Customer Operations Specialist to join our team at blithequark. This customer-facing role will focus on delivering exceptional customer experiences, suggesting improvements to our existing processes, and ensuring that our customers have a smooth transition to zero-carbon driving. As a key member of our operations team, you will work closely with colleagues across the business to ensure that our customers receive the best experience during every interaction. Key Responsibilities Work with colleagues in the customer experience team and across other parts of the business to ensure that our customers receive the best experience during every interaction Manage customer journeys from contracting right through to car delivery and after, escalating issues where needed Feedback on our current service processes and systems and propose changes where necessary, based on prior experience Problem solve! Ensuring everything is ready for the customer to enjoy a smooth transition and removing any blockers if they arise Help us to plan for growth in terms of customers and the team and get stuck in where necessary to affect this Essential Qualifications To be successful in this role, you will need: A passion for problem-solving and going above and beyond to ensure you deliver a great customer experience Experience working independently and as part of a close-knit team A curious and keen-eye for detail to spot areas of improvement - we love hearing examples! To be a natural finisher and an effective operator - you leave no loose ends in your path To want to be part of a rapidly growing company and be comfortable adopting changes quickly Preferred Qualifications While not essential, the following qualifications are preferred: Previous experience in a customer-facing role, preferably in the automotive or energy industry Knowledge of electric vehicles and the automotive industry Experience with process improvement and implementation Skills and Competencies To succeed in this role, you will need to possess the following skills and competencies: Excellent communication and interpersonal skills Strong problem-solving and analytical skills Ability to work independently and as part of a team Attention to detail and ability to spot areas for improvement Ability to adapt to change and prioritize tasks effectively Career Growth Opportunities At blithequark, we are committed to providing our employees with opportunities for growth and development. As a Customer Operations Specialist, you will have the opportunity to: Develop your skills and knowledge in the electric car leasing industry Take on additional responsibilities and contribute to the growth of the business Work with a talented team of professionals who are passionate about delivering exceptional customer experiences Work Environment and Company Culture At blithequark, we pride ourselves on our unique culture and work environment. We are a rapidly growing company that values innovation, teamwork, and customer satisfaction. Our employees enjoy: A dynamic and supportive work environment Opportunities for growth and development A competitive salary and benefits package A chance to work with a talented team of professionals who are passionate about delivering exceptional customer experiences Compensation, Perks, and Benefits At blithequark, we offer a competitive salary and benefits package that includes: A salary that reflects your experience and qualifications A range of perks and benefits, including access to our perks hub Opportunities for growth and development A dynamic and supportive work environment Conclusion If you are a motivated and customer-focused individual who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity at blithequark. As a Customer Operations Specialist, you will play a key role in helping us achieve our mission to make the transition to zero-carbon driving seamless for individuals and businesses. Don't miss out on this chance to join a rapidly growing company that values innovation, teamwork, and customer satisfaction. Apply now and take the first step towards a rewarding and challenging career at blithequark.