Experienced Customer Service Representative – Call Center and Insurance Administration Expert

Welcome to blithequark At blithequark, we are passionate about delivering exceptional customer experiences and providing top-notch insurance administrative solutions. As a leading third-party administrator, we have been serving insurance carriers and their customers across the United States since 2002. Our mission is to provide prompt, courteous, and professional service that meets or exceeds our customers' expectations. We are committed to fostering a culture of excellence, integrity, and innovation, and we are excited to invite talented and motivated individuals to join our team. Job Summary We are seeking an experienced Customer Service Representative to join our call center team in Clearwater, FL. As a Customer Service Representative, you will play a critical role in providing exceptional customer service to our clients, answering inquiries, and processing requests in a timely and efficient manner. You will utilize your knowledge of insurance policies, laws, and internal procedures to resolve customer issues and provide accurate information. If you are a customer-focused individual with excellent communication skills, a strong work ethic, and a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity. Primary Responsibilities Answer incoming Medicare Supplement calls in accordance with quality standards to provide information to agents and insured individuals about policy status or other related questions. Place outgoing calls to provide or obtain information, and document all calls using our online documentation program. Transfer or refer misdirected calls to the appropriate individual, department, or office, using approved transfer and referral techniques. Process customer requests using internal and client-mandated procedures, and produce correspondence to customers using approved letters. Efficiently process bank changes, cancelations, death notifications, address changes, and ID card requests. Communicate openly with supervisors and team members to ensure accurate responses and avoid duplication of efforts. Primary Skills and Requirements To be successful in this role, you will need: A high school diploma or GED equivalent. Insurance background preferred, but not required. Up to 2 years of proven customer support experience, with strong phone contact handling skills and active listening abilities. Familiarity with Microsoft Office products and excellent communication and documentation skills. The ability to adapt and respond to different types of people and tasks, with a strong focus on customer satisfaction. Excellent time management and organizational skills, with the ability to multi-task, prioritize, and manage time effectively and efficiently. Reliable transportation and the ability to be punctual and dependable. What We Offer At blithequark, we are committed to providing our employees with a comprehensive benefits package, including: Medical, dental, and vision insurance. 401(k) retirement plan. Paid holidays and PTO. Community service PTO. FSA/HSA. Life insurance. Short-term and long-term disability insurance. Career Growth Opportunities At blithequark, we are dedicated to helping our employees grow and develop in their careers. We offer a range of training and development programs, including: On-the-job training and mentorship. Professional development courses and workshops. Opportunities for advancement and career progression. A supportive and collaborative work environment that encourages innovation and creativity. Our Culture At blithequark, we are proud of our culture and the values that drive us. We are a family-like environment that is rewarding and cutting-edge, and we put our people first. We celebrate our employees' hard work and support them daily, and we are committed to providing a work environment that is inclusive, diverse, and respectful. If you are looking for a career with a company that values its employees and is dedicated to making a positive impact, we encourage you to apply. How to Apply If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to our website. We look forward to hearing from you and exploring how you can contribute to our team's success. Equal Opportunity Employer blithequark is an equal opportunity employer, and we are committed to providing a work environment that is free from discrimination and harassment. We welcome applications from qualified individuals with disabilities and will provide reasonable accommodations to support their success. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, national origin, disability, veteran status, or any other characteristic protected by federal, state, or local law.