**Experienced Customer Success Manager – Mexico – Drive Client Success and Growth at blithequark**

Are you a results-driven, customer-focused professional with a passion for delivering exceptional experiences? Do you thrive in a fast-paced, dynamic environment where no two days are ever the same? If so, we want to hear from you! blithequark is seeking an experienced Customer Success Manager to join our team in Mexico. As a key member of our customer success team, you will be responsible for ensuring our clients achieve their goals and objectives through our innovative content marketing solutions. **About blithequark** blithequark is a leading content marketing firm that helps businesses drive growth and achieve their marketing goals through result-focused strategies and content. With offices in Boston, London, and Sydney, we have a global presence and a reputation for excellence in the industry. Our teams are passionate about staying ahead of the curve, continuously building expertise across new media formats, including video, blogs, infographics, and web design. **The Role** As a Customer Success Manager at blithequark, you will be the primary point of contact for selected clients, ensuring a high-quality experience and driving client success. Your focus will be on two key areas: account management and project management. You will consult and manage the execution and integration of custom content strategies that drive growth for organizations. To succeed in this role, you must possess killer organizational skills and the ability to manage a wide variety of initiatives. **Responsibilities** * Serve as clients' primary point of contact, providing exceptional communication and support * Coordinate the set up of prospect accounts for platform sales demos * Create and maintain client-facing delivery schedules * Schedule and lead weekly, bi-weekly, or monthly client check-ins * Work with production teams to ensure that all tasks and deliverables are created on time and on brief * Build exceptional product knowledge and a deep understanding of our production processes * Collaborate with blithequark's sales and client experience directors to sell the next strategy to our existing clients, as well as drive upsells of additional platform users * Ensure that content or strategy issues are escalated and resolved quickly and effectively * Create and set up Lookerstudio (previously Datastudio) reports for clients * Provide clients with consultative advice on best practices and best practices with platform project structures, and the processes being reflected in platform projects **Key Success Factors** * Exceptional communication skills with colleagues and clients alike * The ability to multitask * Good people skills * Attention to detail * The ability to provide production teams with clear and meaningful feedback on work **Skills & Requirements** * Bachelor's degree preferred * Excellent English composition skills * Minimum 1-2 years of relevant work experience preferred * Excellent written and verbal communication skills * Knowledge of the evolving digital marketing landscape * Technical knowledge of multiple email marketing platforms **Time Breakout** * 30 percent client-facing communication * 30 percent internal project management * 30 percent platform support & demo * 10 percent misc. **What We Offer** * A dynamic and supportive work environment * Opportunities for career growth and professional development * A competitive salary and benefits package * A chance to work with a leading content marketing firm and make a real impact on our clients' success **How to Apply** If you are a motivated and results-driven professional with a passion for delivering exceptional customer experiences, we want to hear from you! Please submit your resume and a cover letter explaining why you are the ideal candidate for this role. We can't wait to hear from you! Why Join blithequark? At blithequark, we believe that our people are our greatest asset. We are a dynamic and supportive team that is passionate about delivering exceptional results for our clients. Our culture is built on a foundation of collaboration, innovation, and a commitment to excellence. We offer a range of benefits and perks to our employees, including: * A competitive salary and benefits package * Opportunities for career growth and professional development * A dynamic and supportive work environment * A chance to work with a leading content marketing firm and make a real impact on our clients' success Our Values At blithequark, we are guided by a set of core values that shape our culture and inform our decision-making. These values include: * **Customer Focus**: We are committed to delivering exceptional results for our clients and exceeding their expectations. * **Innovation**: We are passionate about staying ahead of the curve and continuously building expertise across new media formats. * **Collaboration**: We believe that our people are our greatest asset and that collaboration is key to achieving our goals. * **Excellence**: We are committed to delivering high-quality work and exceeding our clients' expectations. What Our Team Says "I love working at blithequark because of the dynamic and supportive team culture. Everyone is passionate about delivering exceptional results for our clients, and we all work together to achieve our goals." - Emily, Customer Success Manager "I've had the opportunity to work on some amazing projects at blithequark, and I've learned so much from my colleagues. The company is always looking for ways to innovate and improve, and I feel like I'm part of something special." - David, Content Marketing Specialist Join Our Team If you are a motivated and results-driven professional with a passion for delivering exceptional customer experiences, we want to hear from you! Please submit your resume and a cover letter explaining why you are the ideal candidate for this role. We can't wait to hear from you!