**Experienced Full Stack Customer Service Representative – Multilingual Support**

Are you a customer service professional looking for a new challenge in a dynamic and innovative company? Do you have a passion for delivering exceptional customer experiences and a strong desire to grow your career? Look no further than blithequark, a leading global organization that values diversity, inclusivity, and employee well-being. As a Remote Customer Service Representative at blithequark, you will be part of a diverse team of over 70 countries, where every member contributes and supports each other's success and well-being, united in a shared vision. Together, we help top brands worldwide improve their operations through exceptional customer experiences (CX) and innovative technology. We are seeking a highly skilled and multilingual customer service professional to join our team. As a Remote Customer Service Representative, you will provide exceptional customer support, resolve technical issues, and maintain a deep understanding of our clients' products and services. If you are passionate about delivering outstanding customer experiences and have a strong desire to grow your career, we encourage you to apply. **About blithequark** blithequark is a global organization that values diversity, inclusivity, and employee well-being. We are committed to providing a supportive and inclusive work environment that fosters growth, learning, and success. Our company culture is built on the principles of empathy, compassion, and mutual respect, and we strive to create a workplace where every employee feels valued, supported, and empowered to succeed. **Key Responsibilities** As a Remote Customer Service Representative, you will be responsible for: * Providing exceptional customer support through phone, email, and chat channels * Resolving technical issues and answering customer inquiries in a timely and professional manner * Maintaining a deep understanding of our clients' products and services, including smartphones, tablets, computers, and other devices * Familiarity with iOS and/or MacOs, or comparable technology is preferred * Offering additional products and services to customers * Providing expert customer experiences with a smile **Essential Qualifications** To be successful in this role, you will need: * Fluency in both French and English * 1+ year of experience in customer service * High school diploma or equivalent * A quiet and distraction-free workspace at home * Strong computer navigation skills and knowledge of Microsoft Office * Master of multi-tasking * Desire to learn new technologies * A computer (laptop or desktop) for testing on PC and Internet * High-speed internet (no Wi-Fi/hotspots or satellite) and a smartphone * A willingness to learn and adapt to new technologies and processes **Preferred Qualifications** While not required, the following qualifications are preferred: * Experience in a similar customer service role * Knowledge of CRM software and customer relationship management * Familiarity with our clients' products and services * Strong problem-solving and analytical skills * Ability to work in a fast-paced environment and prioritize tasks effectively **What We Offer** At blithequark, we invest in our employees and provide a comprehensive benefits package, including: * Competitive salary * Comprehensive health insurance * Retirement savings plan * Paid time off and holidays * Employee assistance program (EAP) * Health and wellness programs with partner organizations * Mentorship programs to support career growth and development * Celebrations of Concentrix Day, Team Appreciation Day, Customer Service Week, Global Clean-Up Day, and #MyOneEarthPromise, among others **Why Join blithequark?** Joining blithequark means becoming part of a global organization that values diversity, inclusivity, and employee well-being. We offer a supportive and inclusive work environment that fosters growth, learning, and success. Our company culture is built on the principles of empathy, compassion, and mutual respect, and we strive to create a workplace where every employee feels valued, supported, and empowered to succeed. If you are passionate about delivering exceptional customer experiences and have a strong desire to grow your career, we encourage you to apply. Seize this opportunity to make a significant impact and take the first step towards a rewarding new role. **How to Apply** To apply for this exciting opportunity, please submit your application through our website. We look forward to hearing from you and exploring how you can contribute to our team's success.