Full-time Benefit Advocate - Member Services (Work Remotely Anywhere in the U.S.)
Right Pay. Right Company. Right at Home!
100% Remote - Work & Train from Your Home
Available shifts are eight hour work days (M-F) running until 7:00 PM CST (8:00 PM EST, 6:00 PM MST & 5:00 PM PST)
We are seeking full-time employees (Advocates) to support our clients by taking calls regarding employee benefit enrollment. This is a meaningful role in which you can take pride in knowing that at the other end of our technology is a person, a family member, or a loved one that needs your support.
The Details:
? Answer a broad range of inbound calls (in support of clients) in a professional, energetic, and positive manner
? Respond accurately and thoroughly to caller inquiries and document call detail accordingly
? Must be a resourceful and creative problem solver who can work with members of the team to find solutions
? Ensure compliance in all areas of processing, completing all transactions timely and accurately
? Take accountability for entire process from receipt of work to resolution
? Work under general supervision following established procedures
What You Need to Make the Cut:
? Prior benefit administration, insurance brokerage or insurance provider experience is preferred
? Strong customer-centric mindset
? Must be comfortable with technology ? we are a technology company!
? Competitive, team player who strives for excellence
? Strong interpersonal skills to find success in every opportunity
? Exceptional phone etiquette and communication skills
We Require that You Have:
? Internet speeds of above 20 Mbps (Download) and 5 Mbps (Upload)
? Ethernet Cable Connection Highly Recommended
Training:
? Businessolver will provide a comprehensive training program prior to ?going live?
? All training sessions will be completed from the convenience of your home office
The pay range for this position is $13.00 to $20.75 per hour (pay to be determined by the applicant?s education, experience, knowledge, skills, abilities, balanced against internal equity and competitive market based geographic ranges).