Print and Production Consultant

POSITION SUMMARY: The Customer Service Representative (CSR) position is a customer-focused position responsible for customer satisfaction by providing responsive service that enhances the overall FXO products and services offering. The role encompasses interaction with customers over the phone, email and if required face-to-face by gathering project specifications to support order processing from quotation through order delivery. This position requires minimal instruction and supervision and interacts on a daily basis with customers and business partners (internal and external) to ensure customer’s projects are completed on time. GENERAL DUTIES AND RESPONSIBILITIES: (This is a representative list of the general duties the position may be asked to perform, and is not intended to be all-inclusive) • Support sales team by collaborating with key customer accounts and own the account relationship from quote through project execution • Receives artwork, distribution list and obtains production and delivery specifications from customers and/or sales representative. • Reviews pricing and creates quote for submission to customer / sales • Preflight and proof files in timely fashion for production • Manage the routing of print jobs from the commercial customers for production • Create, maintain, track and update production schedule and billing using scheduling software tools • Follows up with calls to customer / sales at regular intervals throughout the process • Provide outstanding customer service via phone and email to customers, commercial sales and internal teams • All other duties as needed or required MINIMUM QUALIFICATIONS AND REQUIREMENTS: • Bachelor’s degree or equivalent experience • 3+ years print production experience required • 4+ years customer service experience • Proficient in Microsoft desktop applications and Adobe Creative Services • Must be willing to work in different shifts, as needed, to cover hours of normal operation • Ability to quickly become accustomed to changing technologies and adapt work-in progress to changing conditions and information • Excellent oral and written communication skills • For new hires, must meet all FedEx Office employment qualifications in force at time of hiring • For current FedEx Office team members, must meet hiring criteria for the position and transfer requirements as outlined in the Team Member Handbook ESSENTIAL FUNCTIONS: • Ability to travel as required in order to meet with customers, vendors, other team members, and/or other business necessities • Ability, on a consistent basis, to maintain attention and concentration for extended periods of time • Ability, on a consistent basis, to read and interpret documents and instructions from customers, vendors, and other team members • Ability, on a consistent basis, to communicate effectively with customers, vendors, and other team members • Ability, on a consistent basis, to perform work activities requiring cooperation and instruction • Ability, on a consistent basis, to function in a fast-paced environment, under substantial pressure • Ability, on a consistent basis, to work within the appropriate level of independence • Ability, on a consistent basis, to report regularly to work and maintain established business hours in order to support the FedEx Office business; regular attendance and/or reporting could include regular attendance at a physical location and/or maintaining established business hours depending on the scope and nature of the position MINIMUM QUALIFICATIONS AND REQUIREMENTS: • Bachelor’s degree or equivalent experience • 3+ years print production experience required • 4+ years customer service experience • Proficient in Microsoft desktop applications and Adobe Creative Services • Must be willing to work in different shifts, as needed, to cover hours of normal operation • Ability to quickly become accustomed to changing technologies and adapt work-in progress to changing conditions and information • Excellent oral and written communication skills ESSENTIAL FUNCTIONS: • Ability to travel as required in order to meet with customers, vendors, other team members, and/or other business necessities • Ability, on a consistent basis, to maintain attention and concentration for extended periods of time • Ability, on a consistent basis, to read and interpret documents and instructions from customers, vendors, and other team members • Ability, on a consistent basis, to communicate effectively with customers, vendors, and other team members • Ability, on a consistent basis, to perform work activities requiring cooperation and instruction • Ability, on a consistent basis, to function in a fast-paced environment, under substantial pressure • Ability, on a consistent basis, to work within the appropriate level of independence • Ability, on a consistent basis, to report regularly to work and maintain established business hours in order to support the FedEx Office business; regular attendance and/or reporting could include regular attendance at a physical location and/or maintaining established business hours depending on the scope and nature of the position Preferred Qualifications: Pay Transparency: Pay: Additional Details: Quality Driven Management strives to deliver market-leading customer experience, business excellence, and financial return through a Quality-oriented culture and day-to-day application of Quality science. Suggests areas for improvement in internal processes along with possible solutions. • Works with management to reduce company costs/wastes, and to optimize profitability in areas of responsibility. • Applies Quality concepts presented at training during daily activities. • Supports FedEx Office Quality initiatives. FedEx Office is an Equal Opportunity Employer including, Vets/Disability. • Know Your Rights • Pay Transparency FedEx Office will provide reasonable accommodations to qualified individuals with disabilities, including throughout the application and hiring process, if requested. Applicants who require reasonable accommodations in the application or hiring process should email [email protected]. FedEx Office will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the San Francisco Fair Chance Ordinance, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, and the New York City Fair Chance Act. The existence of a criminal record is not an automatic or absolute bar to employment and a candidate’s criminal record will be considered individually based on factors such as the relationship between the job sought and the criminal offense, the timing of the offense, the nature of the offense, and any other relevant information. If you are applying in Philadelphia, PA, you can click here to learn about Philadelphia’s fair chance hiring law. For more information, click here.