PT After Hours Supervisor-Remote in Brown, Door, or Outagamie County WI

Are You a Leader who strives to bring out the best in people? Do you have a Passion to Help Others? Apply to our After Hours Supervisor today! Schedule: PT 20-25 hours per week. Fully remote! Tuesdays 6a-8a-Every other Friday 5p-10p-every Saturday 8a-8p and Every Other Sunday(hours to vary). $18/hour Must live in Brown, Door, or Outagamie County, WI Key Responsibilities: • Coordinate Schedules: Manage the creation and maintenance of client and care professional schedules with a strong focus on quality matches and seamless service. • Responsive Placement: Quickly and effectively place care professionals in response to call-offs, schedule gaps, or evolving client needs. • Proactive Planning: Anticipate staffing needs, address scheduling challenges before they arise, and maintain smooth operations across all shifts. • Availability & Communication: Maintain a consistent home office presence to ensure immediate responsiveness to client and care professional needs. • On-Call Coverage: Participate in periodic overnight on-call shifts to ensure 24/7 support and continuity of care. • Relationship Management: Build positive relationships with care professionals and clients through active listening, thoughtful negotiation, and professional communication. • Coaching & Support: Provide guidance to care professionals on interpreting client care plans, company policies, and service standards. • Client Introductions: Coordinate introductions between new clients and care professionals, using discretion to foster trust and compatibility. • Efficiency & Compliance: Strategically manage schedules to maintain service hours, minimize overtime, and ensure compliance with all company and client policies. • Quality Assurance: Identify opportunities to enhance service delivery and follow through to maintain exceptional care standards. • Accurate Documentation: Log all communications, schedule changes, and relevant activity within the Home Instead Operating System (WellSky). • Transportation Coordination: Arrange transportation for care professionals as needed (e.g., Uber scheduling). • Collaboration: Actively participate in team, administrative, and care professional meetings. • Flexibility: Provide coverage for holidays, training sessions, and other assignments as needed. Minimum Qualifications: • Associate’s degree preferred, or equivalent professional experience. • Strong computer skills with proficiency in Microsoft Word, Excel, and scheduling software. • Demonstrated ability to work independently, exercise sound judgment, and maintain discretion. • Exceptional communication and interpersonal skills—both written and verbal. • Strong organizational and time management abilities, with meticulous attention to detail. • Proven problem-solving, negotiation, and relationship-building skills. • Positive, resilient, and adaptable with the ability to manage multiple priorities in a fast-paced environment. • Professional integrity, reliability, and a commitment to excellence. • Regular, predictable attendance required. Why Join Us? At Home Instead, we don’t just fill schedules—we build relationships that enrich lives. You’ll be part of a supportive, mission-driven team dedicated to delivering exceptional care and compassion to our clients and care professionals alike. Apply today, we’d love to see Your Application! #Corp Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.