[Remote] Market Associate, US (contract)

Note: The job is a remote job and is open to candidates in USA. Airbnb is a global platform that connects hosts and guests for unique stays and experiences. As a Market Associate, you will support Market Managers and manage a portfolio of hotel partners, driving initiatives that enhance partner success on both HotelTonight and Airbnb platforms. Responsibilities • Take actions with hotel partners as needed to drive assigned projects forward • Maintain well organized and detailed tracking mechanisms relating to assigned projects • Call, email, and Zoom with hotel partners to accomplish assigned project needs • Manage relationships with hotel partners within assigned portfolio • Support scaled strategies to effectively manage & optimize hotel partners in assigned portfolio • Educate partners on how HotelTonight and Airbnb platforms function • Develop strong and long lasting partnerships • Respond to and deliver exceptional service in a timely and efficient manner • Work cross-functionally when necessary as well as with Market Managers within HotelTonight Supply • Implement strategies to effectively manage and optimize workflows • Act as the ‘front desk’ of HotelTonight and Airbnb to hotel partners with many needs and triage appropriately Skills • 3+ years of experience in account management and/or partner support. • Proficiency in both English and the local language is required for the specific location/country. • Self-starter who is resourceful with a get it done attitude • Strong time management and prioritization skills • Strong organizational skills relating to project work with a large volume of inputs and moving parts • Track record of being able to effectively work a book of business (account management) • Excellent communication and presentation skills and ability to communicate effectively with clients via phone, email, and zoom • Team player, willing to contribute what is needed for the success of the team • The ability to get things done with changing priorities, projects and deadlines • Passion for Airbnb, travel, and the sharing economy • We are looking for someone that is goals-obsessed, is inputs-driven, and willing to take action (high volume of calls, meetings, etc.) • 2+ years of hospitality/travel industry experience Benefits • Medical • Dental • Vision • 401K Company Overview • Airbnb is an online community marketplace for people to list, discover, and book accommodations through mobile phones or the Internet. It was founded in 2008, and is headquartered in San Francisco, California, USA, with a workforce of 5001-10000 employees. Its website is https://www.airbnb.com. Company H1B Sponsorship • Airbnb has a track record of offering H1B sponsorships, with 186 in 2025, 176 in 2024, 160 in 2023, 270 in 2022, 250 in 2021, 274 in 2020. Please note that this does not guarantee sponsorship for this specific role.