[Remote] Outbound Patient Enrollment Specialist

Note: The job is a remote job and is open to candidates in USA. Cadence Health is dedicated to delivering proactive care to seniors and is seeking an Outbound Patient Enrollment Specialist to engage with patients referred by partner physicians. The role involves making outbound calls to enroll patients, clearly communicating program details, and building strong relationships to enhance patient experience. Responsibilities • Clearly communicate program details, benefits, expected outcomes, patient responsibilities, and the value proposition to patients. • Facilitate virtual patient enrollments and schedule follow-up appointments with the Cadence Care team. • Build strong rapport and trust with potential patients, nurturing lasting relationships based on mutual respect and understanding. • Follow established scripts to meet quality assurance standards, while adapting your communication to connect authentically with patients. • Maintain a balance between delivering high-quality patient interactions and achieving productivity targets. Skills • Experience working in a healthcare services organization with accountability for performance metrics. • Prior experience conducting a high volume of outbound calls. • Strong communication and problem-solving skills, with the ability to address concerns and guide patients toward informed decisions. • Prior experience working in a fast-paced work environment. • Ability to maintain the highest degree of patient confidentiality. • Comfort using CRM platforms. • Excellent verbal and written communication skills. • Passion for providing an outstanding patient experience. • Skilled in building strong patient relationships and overcoming objections in a phone-based environment. • Ability to thrive in a results-driven, autonomous environment built on trust, open communication, and constructive feedback. Benefits • Company culture all about impact, shared growth mindset, empowerment, and integrity • An opportunity to help improve the quality of life of millions of Americans • Unique chance to support the development of an amazing product; Cadence’s in-house clinicians are our super users and beta testers • Competitive salaries and quarterly incentives • Medical, dental, and vision insurance • TelaDoc (virtual primary care) • Competitive PTO • 401K and 401K match • National and local discounts powered by TriNet • Onboarding stipend for remote equipment and home office setup • Paid Parental Leave • Charitable Donation Match program Company Overview • Cadence is the support system for health systems, clinicians and patients, bringing effortless care into people’s homes. It was founded in 2020, and is headquartered in New York, New York, USA, with a workforce of 51-200 employees. Its website is https://www.cadence.care/.