Salesforce CRM Administrator

Position Description At a Glance Legrand has an exciting opportunity for a Salesforce CRM Administrator to join the Legrand Team remotely. Support the CRM Manager, in a position that supports key business units within the Legrand brand. We are looking for someone who will be the subject matter expert for all things Salesforce. You will need to have experience designing, configuring, and customizing Salesforce. You should have a strong understanding of cloud-based SaaS models, business applications, extensive experience with data management and reporting, and the ability to manage projects across cross-functional teams. What Will You Do? • Collaborates with Sales, Service, and Support teams to develop support requirements for current use and plans for additional application expansion. • Run and execute strategic projects within Salesforce to evolve the use of Salesforce across multiple business units and instances of Salesforce. • Drive implementations of high-quality solutions through building strong stakeholder relationships and facilitating regular status meetings. • Technical understanding of the platform. Allowing for implementation of the latest features and functionality while expanding the capabilities of the platform. • Create, maintain, and enhance automated business processes. • Use tools such as Flow to build automations within Salesforce. • Advise and implement process automation within Salesforce, ensuring accurate documentation. • Maintain Salesforce as the source of truth for all customer and sales data. • Monitor and update Salesforce data including importing, exporting, and mass uploading of data. • Oversee the execution of day-to-day configuration, support, maintenance, and improvement of Salesforce, including the creation of custom objects and fields. • Design and develop custom reports for the Support, Sales, and Marketing teams. • Oversee all activities related to managing changes within Salesforce, including changes to business processes, technology, and people. • Design and implement new processes within Salesforce and facilitate user adoption of these processes. • Possess knowledge of deployment strategies and processes, for example, staging environment versus production. • Understand business needs and clearly translate them into business and functional user requirements. • Experience with and knowledge of AGILE processes including executing scrums, implementing, and using a Kanban board and experience with the use of Jira and other ticketing systems. • Performs other similar and related duties as required. Qualifications Required Skills • Education: • Bachelor’s degree in business or computer science a plus. • Experience: 3-5 years in Service or Support position administering Salesforce.com. • Certification: Salesforce Administrator or Advanced Administrator certifications a plus. • Skills/Knowledge/Abilities: • Proficient in MS Office programs (Outlook, Word, Excel, PowerPoint). • Working Knowledge of Salesforce.com and/or SFDC Administrator or Advanced Administrator Certification. • Excellent communication and presentation skills required. • Must have strong time and project management skills with the ability to juggle multiple priorities. • Familiarity with Agile processes and related tools (JIRA, Azure Dev Ops, etc.) • A self-starter, with the ability to thrive within a fast-paced, dynamic environment. • Must be highly organized, with a strong attention to detail. • Must be able to work effectively across functional groups. • Strong analytical skills to effectively evaluate CRM applications and the proper use. • Keen interest in and aptitude for CRM and other “Cloud Based” technologies. Company Info About Legrand Legrand is the global specialist in electrical and digital building infrastructures. Our comprehensive offering of solutions for residential, commercial, and data center markets makes us a benchmark for customers worldwide. We harness technological and societal trends with lasting impacts on buildings with the purpose of improving life by transforming the spaces where people live, work, and meet with electrical and digital infrastructures and connected solutions that are simple, innovative, and sustainable. Legrand is a global, publicly traded company listed on the Euronext (Legrand SA EPA: LR). For more information, visit www.legrandgroup.com/en About Legrand North and Central America Legrand, North & Central America (LNCA) is a leader in the AV, Lighting & Controls, Electrical, and Data Center markets. LNCA offers comprehensive medical, dental, and vision coverage, as well as distinctive benefits like a high employer 401K match, paid time off (PTO) and holiday pay, short-term and long-term disability benefit plans, above-benchmark paid maternity and parental leave, bonus opportunities in accordance with the Company’s incentive plans, paid time off to volunteer, and an active/growing Employee Resource Group network. For more information, visit legrand.us http://www.legrand.us http://www.youtube.com/legrandna http://www.linkedin.com/company/44580 http://twitter.com/legrandNA Equal Opportunity Employer