Social Media Chat Moderator
About the Company Meta Platforms, Inc. connects billions of people around the world, powering a global community through its family of apps and services including Facebook, Instagram, WhatsApp, and Messenger. We’re committed to fostering a safe, respectful, and engaging online environment for everyone. Join our team dedicated to building community and bringing the world closer together. Job Description We are seeking a diligent and empathetic Social Media Chat Moderator to join our remote team. This entry-level position is perfect for individuals looking to start a career in digital community management, providing essential support in monitoring and moderating user-generated content across our platforms. You will play a crucial role in maintaining a positive and safe online experience for our global community, ensuring compliance with our community standards and guidelines. This is a 100% remote opportunity, offering flexibility and the chance to contribute to one of the world’s leading social media companies from the comfort of your home. Key Responsibilities • Monitor user-generated content and live chats for adherence to community guidelines and terms of service. • Identify and address inappropriate content, including spam, hate speech, harassment, and misinformation. • Respond to user inquiries and provide support in a timely and professional manner. • Escalate complex issues or policy violations to senior moderators or relevant teams. • Maintain accurate records of moderation activities and user interactions. • Stay informed about current social media trends, platform updates, and community standards. • Collaborate with team members to ensure consistent application of moderation policies. Required Skills • Strong written communication skills in English. • High level of empathy and emotional intelligence. • Ability to make quick, sound judgments in ambiguous situations. • Excellent attention to detail and accuracy. • Proficiency in basic computer skills and internet navigation. • Reliable internet connection and a dedicated home workspace. • Ability to work independently and as part of a remote team. Preferred Qualifications • Previous experience in online moderation, customer service, or community management (even voluntary). • Familiarity with various social media platforms and their dynamics. • Ability to speak and write in additional languages (e.g., Indonesian, Mandarin, Tagalog). • Understanding of internet culture and online trends. Perks & Benefits • 100% remote work flexibility. • Comprehensive training and professional development opportunities. • Opportunity to work with a global leader in social media. • Supportive team environment. • Contribution to a safer online experience for millions. • Competitive hourly pay. Get Latest Jobs, And Visa Sponsorship Updates