**Software Development Engineer II - Customer Service Innovation at blithequark**

Are you a passionate software developer looking to make a meaningful impact on the lives of millions of customers worldwide? Do you thrive in a fast-paced, customer-obsessed environment where innovation and technical excellence are paramount? If so, we invite you to join blithequark's Amazon Customer Service Technology team as a Software Development Engineer II, where you will have the opportunity to design and develop cutting-edge solutions that transform the customer service experience. **About blithequark's Amazon Customer Service Technology** At blithequark, we are committed to delivering exceptional customer experiences that exceed our customers' expectations. Our Amazon Customer Service Technology team is a dynamic and collaborative group of engineers, product managers, and stakeholders who share a common goal: to create customer-obsessed solutions that preserve customer trust, protect customer data, and empower our Customer Service Associates (CSAs) to treat every customer as a friend. As part of our team, you will have the opportunity to work on high-impact projects that leverage state-of-the-art technologies, including machine learning, large language models, and artificial intelligence. **Key Responsibilities** As a Software Development Engineer II, you will be responsible for designing and developing scalable, high-performance software solutions that optimize the customer service experience and reduce customer effort. Your key responsibilities will include: * Designing and developing software solutions that meet the needs of our CSAs and customers, leveraging technologies such as machine learning, large language models, and artificial intelligence * Leading technical initiatives that support our CSAs in solving complex customer problems with precision and confidence * Building systems that enable data-driven decision making while maintaining the highest standards of customer data protection and privacy * Creating and implementing solutions that empower CSAs to exercise good judgment while providing consistent, reliable customer support * Collaborating with product managers and stakeholders to identify customer pain points and architect solutions that transcend organizational boundaries * Developing and maintaining monitoring systems that help identify customer impact issues and enable swift resolution through automated escalation paths * Partnering with cross-functional teams to root cause customer experience defects and implement systematic fixes * Mentoring junior engineers while fostering a culture of customer obsession and technical excellence * Building and maintaining tools that help CSAs deliver personalized solutions while maintaining operational efficiency at scale * Participating in on-call rotations to ensure our systems maintain high availability and reliability, treating every customer issue with urgency **Technologies You'll Work With** As a Software Development Engineer II, you will have the opportunity to work with a wide range of technologies, including: * Core programming languages, including Java * Linux operating systems * AWS services and cloud infrastructure * Distributed systems and microservices architecture * Database technologies and data structures **Qualifications** To be successful in this role, you will need to possess the following qualifications: * 3 years of non-internship professional software development experience * 2 years of non-internship design or architecture experience, including design patterns, reliability, and scaling * Experience programming with at least one software programming language **Preferred Qualifications** While not required, the following qualifications are highly desirable: * 3 years of full software development life cycle experience, including coding standards, code reviews, source control management, build processes, testing, and operations * Bachelor's degree in computer science or equivalent **Our Culture and Benefits** At blithequark, we are committed to creating an inclusive and diverse workplace that empowers our employees to deliver exceptional results for our customers. We offer a comprehensive benefits package, including: * Competitive compensation, with a base pay range of $129,300/year in our lowest geographic market up to $223,600/year in our highest geographic market * Equity, sign-on payments, and other forms of compensation as part of a total compensation package * A full range of medical, financial, and/or other benefits * Opportunities for career growth and professional development * A dynamic and collaborative work environment that fosters innovation and technical excellence **How to Apply** If you are a passionate software developer looking to make a meaningful impact on the lives of millions of customers worldwide, we invite you to apply for this exciting opportunity. Please visit our career site to submit your application.