Sr. Program Manager - Merchandising - Seattle, WA

We are looking for a non-technical Senior Program Manager who is energized by driving results through clear, impactful communications and high‑quality process materials. As part of the Nordstrom Merchandising Group (NMG) Process, Program & Deployment team, you will work cross-functionally to support implementation of business process improvements and deploy new and improved tools and systems that support Nordstrom’s growth ambition. We’re transforming our end-to-end merchandising approach to drive improved results, deliver a better customer experience, and connect our merchandising processes into one ecosystem. This change is fueled by cross-functional passion and powered by technology. A day in the life... • Craft tactical communications tailored to business and technical teams • Transform stakeholder feedback into clear, actionable materials that drive understanding and alignment • Design leader enablement resources such as conversation guides, FAQs, and response frameworks to navigate difficult questions • Stay connected with frontline teams through regular check-ins, gather real‑world insights and proactively surface program risks before they impact business outcomes • Measure communication impact using engagement metrics and adoption trends to make agile, evidence‑based adjustments • Leverage merchant expertise while championing transformation, communicating with transparency and empathy to build trust and momentum • Inspire inclusive leadership, valuing diverse perspectives and fostering collaboration across the organization You own this if you have: • 5+ years in change management communications, internal communications or organizational transformation roles • 2+ in retail, merchandising or similar operational environment (understands business context and merchant mindset • Demonstrated experience managing communications for technology implementations or process transformations • Ability to make timely and independent judgment decisions while working in a fast-paced and results-driven environment • Strong communication skills, including the ability to craft compelling narratives, present to diverse audiences, and influence at all organizational levels Location: This is a hybrid role requiring the selected candidate to work onsite four (4) days per week and be located within a commutable distance of the Nordstrom corporate offices in Seattle, WA We’ve got you covered… Our employees are our most important asset and that’s reflected in our benefits. Nordstrom is proud to offer a variety of benefits to support employees and their families, including: • Medical/Vision, Dental, Retirement and Paid Time Away • Life Insurance and Disability • Merchandise Discount and EAP Resources A few more important points... The job posting highlights the most critical responsibilities and requirements of the job. It’s not all-inclusive. There may be additional duties, responsibilities and qualifications for this job. Nordstrom conducts background checks and considers qualified applicants with criminal histories in a manner consistent with all legal requirements. Applicants with disabilities who require assistance or accommodation should contact the nearest Nordstrom location, which can be identified at www.nordstrom.com. Please be mindful that there may be legal notices and requirements related to this job posting that are specific to your state. Review the Career Site FAQ’s for relevant information and guidelines. © 2022 Nordstrom, Inc Current Nordstrom employees: To apply, log into Workday, click the Careers button and then click Find Jobs. Nordstrom keeps job postings open for at least one day after the posting date. Pay Range Details The pay range(s) below has been provided in compliance with state specific laws. Pay ranges may be different for other locations. Pay offers are dependent on the location, as well as job-related knowledge, skills, and experience. $103,500.00 - $175,000.00 Annual This position may be eligible for performance-based incentives/bonuses. Benefits include 401k, medical/vision/dental/life/disability insurance options, PTO accruals, Holidays, and more. Eligibility requirements may apply based on location, job level, classification, and length of employment. Learn more in the Nordstrom Benefits Overview by copying and pasting the following URL into your browser: https://careers.nordstrom.com/pdfs/Ben_Overview_17-19.pdf