Virtual Care Assistant (Medical Assistant / CNA / LPN)

Location: Remote (U.S. only) Compensation: $22/hour Type: Full-Time About EllieMD EllieMD is a fast-growing health and wellness company on a mission to make feeling good in your skin more accessible and empowering than ever. We partner with medical providers and a national network of brand partners to offer trusted medications and supportive care with a personal touch. Every member of our team plays a vital role in delivering a seamless experience, from prescription to doorstep. We're not just building a company, we're building a movement around better access, support, and outcomes in modern healthcare. About the Role As a Virtual Care Assistant, you’ll combine your medical background with compassionate communication to help patients navigate their prescriptions, follow-up questions, and care coordination. You’ll collaborate closely with our pharmacy and customer support teams to ensure every patient receives timely, accurate, and empathetic support. This is an ideal role for a Medical Assistant, CNA, or LPN who enjoys patient interaction and wants to use their clinical knowledge in a remote, technology-forward environment. What You’ll Do • Serve as the primary point of contact for patients, offering friendly, empathetic support through chat, email, and phone. • Review patient inquiries, help with refill coordination, and ensure next steps are clearly communicated. • Collaborate with pharmacists, medical providers, and customer support teams to streamline patient care. • Document patient interactions accurately and professionally in our system. • Maintain patient confidentiality and uphold all HIPAA compliance standards. • Support internal workflows to help EllieMD deliver the best-in-class patient experience. What We’re Looking For • Certified Medical Assistant, CNA, or LPN (active or recent license preferred). • Prior customer service or telehealth experience is a plus. • Excellent written and verbal communication skills — warmth and clarity matter here. • Tech-savvy, organized, and confident working across multiple systems. • A genuine passion for helping others feel supported in their healthcare journey. Why You’ll Love Working With Us • 100% remote position, work from anywhere within the U.S. • Collaborative, supportive team culture. • Growth opportunities within a rapidly expanding healthcare brand. • A company that leads with heart, innovation, and integrity. If you’re ready to bring care, compassion, and excellence to every interaction, we’d love to meet you. Job Type: Full-time Pay: $22.00 per hour Expected hours: 40 per week Work Location: Remote