Virtual Executive Assistant — Patient Success Operations [Remote]
About Legion Health At Legion Health, we believe everyone deserves fast, affordable, and effective mental health care, and we’re on a mission to deliver that at scale. Legion Health is a full-stack AI-native psychiatry network—our clinicians provide care directly to patients, and AI agents automate all parts of our care operations (e.g., scheduling, risk analysis, billing, etc.). Our vision? A 10X better patient experience that’s higher quality, less expensive, and more scalable than ever before. And a 10X better clinician experience that frees our providers to focus on what matters most: caring for patients. Join us as we build the future of mental health—and the highest‑quality, most efficient, and widest-reaching vehicle in healthcare. Powered by both humans and AI. Role Logistics • Job Type: Contract • Role Type: Patient Success • Ideal Experience Level: 2+ years of experience • Location: Fully Remote The Opportunity We are seeking a dedicated and proactive individual to join our team as a Patient Experience Representative. In this role, you’ll support patients throughout their care journey with Legion Health by answering questions, resolving issues, and assisting with scheduling. The ideal candidate will have excellent English language skills and be comfortable communicating with patients by phone and email. If you're passionate about delivering exceptional service through compassion and creating positive experiences, we’d love to hear from you. ✅ Responsibilities and Deliverables • Respond to patient inquiries across phone and messaging platforms with clear, accurate, and timely communication • Provide compassionate, top-notch support with a strong focus on patient satisfaction • Assist with scheduling appointments and resolving prescription-related issues • Accurately document patient interactions to ensure proper follow-up and case tracking • Maintain a reliable, high-speed internet connection to ensure smooth and consistent communication • Work closely with team members to resolve patient concerns and improve the quality of service • Always aim to deliver the best experience possible for our patients You’ll Be Successful If You Are… • Comfortable using tools like Dialpad, Slack, and Healthie (or similar platforms) • A quick learner who can adapt to new processes and stay up to date with changes • Organized and efficient, able to manage multiple conversations without missing details • Fluent in spoken and written English Ideal Background and Skills • Previous experience in a telehealth or call center environment is highly preferred • 2+ years in a patient-facing support role Compensation & Benefits • Hourly Compensation: $5-$15 per hour • Work Hours: 9 AM to 5:30 PM Central Time • Work Setup: Fully Remote • Impact: Work on something that truly matters to millions of patients and families.