? *Job Title: Home Advisor**
? *Company: Apple**
? *Location: Remote...
? *About Apple:**
At Apple, we?re a diverse collection of thinkers, dreamers, and doers who continuously redefine what?s possible to help us all do what we love in new ways. The people who work here have reinvented and defined entire industries with our products and services. The same real passion for innovation that goes into our products also applies to our practices, strengthening our commitment to leaving the world better than we found it.
? *Job Description:**
We are currently looking for a Home Advisor to be the friendly voice of Apple. As a Home Advisor, you?ll be responsible for answering questions and solving problems for a multitude of Apple users around the world. This job is about more than just troubleshooting. It?s about providing a world-class customer service experience, courtesy of Apple. ? *Primary Duties / Responsibilities:**
? Resolve customer issues using effective problem-solving skills, personal judgment, and the established procedures
? Offer excellent customer service and provide product knowledge to customers.
? Escalate unresolved issues to the next level of support
? Document service and installation actions by completing forms, reports, logs, and records.
? Maintain customer records by updating account information.
? Participate in team meetings and training sessions. ? *Qualifications:**
? High school diploma or equivalent
? 2+ years of customer service experience
? Exceptional communication skills
? Ability to multitask and work independently
? Proficient in using Apple products ? *Preferred Qualifications:**
? Previous experience in a remote role
? Familiarity with iOS, macOS, or similar systems
? *What We Offer:**
? A competitive salary and benefits package
? The opportunity to work from the comfort of your own home
? Comprehensive training to ensure your success
? The chance to work with cutting-edge technology
? *How to Apply:**
Interested candidates are encouraged to submit their resume and cover letter through our online application process.
Apple is an Equal Opportunity Employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, and veteran status.
? Job Type: Full-time*
? Remote: Yes*
? COVID-19 considerations: As this is a remote position, there are no specific COVID-19 considerations for this role