**Experienced Help Desk Customer Service Technician – Veterans Benefits Management System Support**

Are you passionate about delivering exceptional customer service and technical support to those who serve our nation? Do you have a strong background in troubleshooting complex technical issues and a keen eye for detail? If so, we invite you to join blithequark, a leading provider of professional services to the federal government, as a Help Desk Customer Service Technician. **About blithequark** blithequark is a Service-Disabled Veteran Owned Small Business (SDVOSB) and SBA HUBZone Certified company with a strong commitment to delivering outstanding services to the federal government. With extensive experience in cyber security, development, IT infrastructure, supply chain management, and other professional services, we are well-positioned to meet the complex needs of our clients. Our team is dedicated to providing exceptional support to our customers, and we are seeking a highly skilled Help Desk Customer Service Technician to join our team. **Responsibilities** As a Help Desk Customer Service Technician at blithequark, you will be responsible for providing technical support to users of the Veterans Benefits Management System (VBMS). This will include: * Analyzing application problems, documenting, resolving, or escalating to Tier 2 support * Participating in daily operational calls with stakeholders to review high-profile issues, updates, and new concerns * Troubleshooting PC setup and browser optimization issues using remote technology tools * Tracking efforts with the VA Enterprise Service Desk (ESD) using the ServiceNow ticket system * Maintaining confidentiality of information processed or prepared * Providing specialized training in system configuration * Utilizing ITIL experience and ServiceNow ticket system to manage issues from inception to resolution **Requirements** To be successful in this role, you will need: * Working knowledge of web-based applications and data access mechanisms * Database management and administration tools experience * Experience with enterprise-level applications * Ability to maintain confidentiality of information processed or prepared * Specialized training in system configuration * ITIL experience * ServiceNow ticket system experience * Public Trust Clearance (must be a U.S. citizen or permanent resident and be eligible for this clearance) **Preferred Qualifications** While not required, the following qualifications are highly desirable: * Demonstrated success in working with people in establishing goals, objectives, and change management plans * Strong communication and collaboration skills * Experience providing technical support * Ability to perform a wide variety of duties and responsibilities with accuracy and speed under pressure of time-sensitive deadlines * Ability to easily adapt to and learn new technologies * Ability to perform duties and responsibilities independently * Ability to coordinate, research, and analyze special projects/reports * Ability to establish and maintain effective working relationships * Ability to perform duties with awareness of all requirements and company policies * Positive, professional, interpersonal skills **Work Environment and Company Culture** As a Help Desk Customer Service Technician at blithequark, you will be working in a fast-paced, dynamic environment with a team of experienced professionals. Our company culture is built on a strong commitment to customer service, teamwork, and innovation. We offer a range of benefits, including: * Paid Federal Holidays * Robust Health & Dental Insurance Options * 401k with matching * Paid vacation and sick leave * Continuing education assistance * Short Term / Long Term Disability & Life Insurance * Employee Assistance Program through Sun Life Financial EAP Guidance Resources **Compensation and Perks** We offer a competitive salary and a range of benefits to support your career growth and well-being. As a Help Desk Customer Service Technician at blithequark, you can expect: * A salary range of $60,000 - $80,000 per year, depending on experience * Opportunities for career growth and professional development * A range of benefits, including paid time off, health insurance, and retirement savings * Access to cutting-edge technology and tools * A dynamic and supportive work environment **How to Apply** If you are a motivated and experienced Help Desk Customer Service Technician looking for a new challenge, we encourage you to apply to this exciting opportunity. Please submit your resume and a cover letter outlining your qualifications and experience. We look forward to hearing from you! **Equal Employment Opportunity** blithequark is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive, respectful, and free from discrimination.